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Placing an order with The Vintage Chicks Club is Easy...!
Just insure that you fill out all options including adding something in
Just insure that you fill out all options including adding something in
the comment section, before checking out to payment.
If all is answered correctly, you will automatically receive an invoice with
If all is answered correctly, you will automatically receive an invoice with
a number which you will always quote if your have any inquiries.
If you don't receive one, it simply means that you have not filled out all the questions.
If item/items have sold out prior to your packing order, we will
send out what we have in stock.
If items are not available we will send at a later date when Item/items are restocked.
Each invoice will clearly state if the item is on Backorder or
Out of stock when you receive your parcel.
You will have 3 Options to choice from if the item/items are not available
at the time of your packing.
1) A complete Refund of the Item/Items not received in your package.
2) A Credit Voucher will be issued for you to spend on your next New order.
Credit Voucher cannot be used to book into classes or retreats.
3) Item/Items will be sent to you when they come available back in our online store.
If you have any questions please email us direct to
The majority of our International and Local suppliers will take up to
7 days to 2 weeks for our shipment to arrive in our Mini warehouse.
The Vintage Chicks Club strives to maintain and vast variety of stock on hand,
but due to the present circumstances with Covid 19 at the moment,
it may take a little longer to receive our orders from our Suppliers.
Your parcel is shipped out by either Australia Post or Fastway Couriers.
Packing days are Tuesday - Wednesday.
You will be notified on a tracking number by email.
At the moment we are all experiencing delays in receiving our products so please be patient.
If you are still awaiting on your parcel to arrive please email us direct to
We want you to love your purchase from The Vintage Chicks Club, so if that's not the case,
just follow the instructions below:
Please read the below returns policy carefully and ensure your items are eligible for a return,
Complete ALL required details on the Returns Form included in your parcel,
Pack item(s) in original condition packs must be still attached and the Returns Form included,
Send to us within 14days of receiving the package (any items posted after this time frame will
be refused and returned to sender).
Unfortunaly we do not exchange or refund is you simply have just changed your mind.
So please ready the following...!
SALE ITEMS
Sale items and/or marked down items are final sale, no returns unless the item is deemed faulty.
PROCESSING YOUR RETURN
Return postage costs are the customer’s responsibility and are non-refundable.
We recommend returning items through traceable mail,
as The Vintage Chicks Club cannot issue a refund on
items that are not received.
Please ensure you hold onto the tracking number until you are
notified the items have been received by The Vintage Chicks Club.
Once The Vintage Chicks Club has received your returned package,
all items will be inspected before a refund or store credit is issued.
You will be notified via email within 5 business days after the
item(s) is received in our Warehouse.
Please allow 7-10 business days from then for your refund
to revert back into your account.
The Vintage Chicks Club reserves the right to deny a return
if items are returned used our damaged in any way.
These rejected items will be returned to sender.
If you have further enquires please contact us by email.
The Vintage Chicks take pride in the safety of all of our Customers,
Teachers and staff at all times.
Please read the information below before you attend any of
The Vintage Chicks Club Retreat/Workshops.
1) If you are experiencing a Cold or Flu please do not attend the Retreat/Workshop
2) If you have a temperature please do not attend the Retreat/Workshop.
3) If you are experiencing a Flu or Cold once again please do not attend our Retreat/Workshop.
4) If in the last 14 days you have been in contact with someone that has confirmed to have COVID-19
Please do not attend our Retreat/Workshop.
5) If you have been in contact with anyone from overseas within the 14 days
please do not attend our Workshop/Retreat.
6) If you have returned back from overseas or interstate in the past 14 days prior to the event
please do not attend our Workshop/Retreat.
7) Please be aware that when you arrive at our Retreats/Workshops each Guest,
Teacher and Staff member will be
checked with a touchless thermometers before entering the event.
8) Each Customers and Staff will be asked to fill out a Covid 19 Declaration
form before entering our Workshop/Retreat.
9) Our club will also be monitoring throughout the Retreat/Workshop
by taking temperatures of all Customers,Teachers and Staff.
10) Sanitizing each time you leave or come into our workshop/retreats.
There is always a table at the front door of our events with signs and sanitizing equipment.
11) We ask each customer to sanitizer their personal Craft items before handing
them to another crafter to use.
12) If a Customer, Teacher or Staff Member starts to experience a Cold, Flu
or temperature whilst at Retreat/Workshop,
you will be moved to a quarantined area where arrangements will be made for you
to be transported safely to your home or hospital to attend a medical testing.
If you have further questions about this procedure we have in place, please email us direct to
The Vintage Chicks Club are renounced to giving away
Prizes and also Retreat Giveaways to our lovely customers.
These Giveaways are only for Customers who have either purchased Online,
attended a workshop either in our Club houses or online.
So please read carefully at what you can and cannot do if you win a Retreat Getaway...
1) If you win and live outside the area that the Retreat is been
held you will have to pay your own way to the event.
2) If you are The Winner and cannot make the event,
the Club will go back in and draw out another Winner.
3) If your are The Winner and have already paid to come to the
Retreat a refund will be refunded to you in your nominated bank account,
4) The value of the Retreat Giveaway cannot be redeemed for
Cash or exchanged or tranfered for other prizes.
If have further inquires, please do not hesitate to contact us by email.
The Vintage Chicks Club takes pride and we are not in business to withhold monies from our Customers.
Unfortunately with these times with Covid -19 most establishments are not refunding.
Most Vendors still asking for a 50% non Refundable booking deposit to secure the Event.
So please understand as these are policy that have been in place for years in our Club, and you will need
to carefully read all the information below before you commit to booking into our Retreats.
Due to COVID 19 Cancellations
This applies to Lock Down leading to the Retreat or Workshop.
If for some reason the event cannot go ahead due to a Lock Down
these procedures will take effect immediacy.
1) If the Establishment makes the call for a Lock Down, due to Covid-19
the event will be changed to another date so we do not loose our deposits.
At the moment most vendors are not refunding so please keep that in mind.
2) Each customer will be credited to use at the next Retreat.
You are more than welcome to forward your space to another crafter to take your place.
3) If the Retreat or Workshop is Cancelled due to Epidemic or due to a Sickness within our Club Staff,
once again we will nominate another date and the same procedures will occur from above.
If you cannot attend the New date, please read below for more options.
If you have further questions please email us direct to
This apply to all customers attending our Retreats and Workshops.
1) If you cannot make the Retreat you will simply need to contact us by email only.
Do not private message us as we need to have a paper trail for our records.
2) If you need to cancel 2 months prior to the event, your space will be advertised.
As soon as your space is filled all Monies will be transferred to your nominated bank.
3) You are also more than welcome to transfer your space to someone within your Craft Group,
but you must let us know and also have your friend contact us by email.
4) If you choose to cancel 1 month prior to the event, and there is no one to take over your space,
once again all monies will be forfeited by you.
5) If you choose to cancel within one week prior to the event,
and there is no one to take your space, once again all monies will be forfeited by you.
6) If a workshops is cancelled once again another date will be granted or the workshop will go live.
We will send the kits out to you at no extra charge and a nominated date
and time will be allocated for the Live tutorial.
7) If the Kit does not need a Live tutorial then it will be kitted up and sent with instructions.
Please allow a least 2 weeks for the teachers to write up instructions.
If you have further inquires please email us direct to
When purchasing a Gift Certificate for someone or for yourself please read the following.
1)The Gift Certificate can only be used to purchase Craft Products Online,
instsore and at all Craft Events which we exhibit at.
2) It can be redeemed at Craft Shows that we attend.
3) Give Certifcates cannot be redeems for Cash and cannot be
used towards Workshops or Craft Retreats.