FAQ - The Vintage Chicks Club

Placing an order order with The Vintage Chicks Club is Easy...!

Just insure that you fill out all options including adding something in

the comment section, before checking out to payment.

If all is answered correctly, you will automatically receive an invoice with

a number which you will always quote if your have any questions.

If you don't receive one, it simply means that you have not filled out all that is required by you.

If item/items have sold out prior to packing your order, we will

send out your order out with a Back Order /BO registered on your invoice.

You will have 3 Options to choice from if the item/items are not available

at the time of packing your order.

1) A complete Refund of the Item/Items not received in your package.

2) A Credit Voucher will be issued for you to spend on your next New order.

Credit Voucher cannot be used to book into classes or retreats.

3) Item/Items will be sent to you when they come available back in our online store.

If you have any questions prior to placing an order, please email us directly to

thevintagechicks@yahoo.com

The majority of craft products are from International and Local suppliers.

Most suppliers take up between 7 days to 4 weeks to delivery.

The Vintage Chicks Club strives to maintain and vast variety of stock on hand,

but due to the present circumstances with Covid 19

it may take a little longer to receive our orders from our Suppliers.

Your parcel is shipped out by either Australia Post or Fastway Couriers.

Packing days are Tuesday only.

You will be notified on a tracking number by email when your

order is packed and ready to be sent out.

At the moment we are all experiencing delays in receiving our products

so please be patient and thank you for understanding.

If you are still awaiting on your parcel to arrive please email us directly to

thevintagechicks@yahoo.com

We want you to love your purchase from The Vintage Chicks Club, so if that's not the case,

just follow the instructions below:

Please read the below returns policy carefully and ensure your items are eligible for a return.

In case there is a need to return an item/items you will need to contact us by email.

We will then issue you with a forma to read and complete.

Pack item(s) in original condition packs must be still attached and the Returns Form included.

Send to us within 14days of receiving the package (any items posted after this time frame will

be refused and returned back to the sender).

Unfortunaly we do not exchange or refund is you simply have just changed your mind.

So please ready the following...!

SALE ITEMS

Sale items or marked down items are a final sale, no returns unless the item is deemed faulty.

PROCESSING YOUR RETURN

Return postage costs are the customer’s responsibility and are non-refundable.

We recommend returning items through traceable mail,

as The Vintage Chicks Club cannot issue a refund on

items that are not received.

Please ensure you hold onto the tracking number until you are

notified the items have been received by The Vintage Chicks Club.

Once The Vintage Chicks Club has received your returned package,

all items will be inspected before a refund or store credit is issued.

You will be notified via email within 5 business days after the

item(s) is received in our Warehouse.

Please allow 7-10 business days from then for your refund

to revert back into your account.

The Vintage Chicks Club reserves the right to deny a return

if items are returned used our damaged in any way.

These rejected items will be returned to sender and sender will be charged a delivery fee.

If you have further enquires please contact us by email.

thevintagechicks@yahoo.com

Dear Customers,

Please read this carefully as it is important that you understand about Retreat Cancellations.

At your initial time of booking into one of our retreats you are asked to pay a

non refundable deposit which ranges from $50 to $100, this is to secure your space at the retreat.

Depending on the policy of venues most times venues require balances to be paid

between 1 to 3 months prior to the event.

There are also venue that will not refund but are happy to transfer our bookings to another date.

Below we have enclosed more information about closures and canceling Retreats.

COVID 19 Cancellation

This applies to Lock Down leading up to the Retreat.

If for some reason the Retreat cannot go ahead due to a Lock Down

or the owners of the club fall ill, these procedures will take effect immediately.

1) All Guests will be notified on the private group event page on face book on the new date.

2) If you can commit to the new date your booking will be transferred to the new date.

3) If you cannot commit to the new date and you have paid for the entire retreat,

your monies minus the Non refundable Deposit will be issued back

to your nominated bank account.

4) If you don't want to loose your Non refundable Deposit you are more

than welcome to sell your space to another crafter.

The Vintage Chicks will also advertise and try and fill your space.

You will need to notify us of the change over transferred.

5) If you decide to cancel 3 months prior to the event due to your own personal reasons,

please be aware that we do not refund. Once again we are happy to find someone to fill your space.

If you have further questions please email us directly to

thevintagechicks@yahoo.com